Privacy Policy
This Privacy Policy explains how Polarsoftbd ("we", "us", or "our") collects, uses, and protects your information when you use our website and purchase digital products.
1. What we sell
We sell digital products only (downloadable software, templates, UI kits, plugins, and licenses). We do not sell services. Digital products are delivered immediately after purchase.
2. Information we collect
- Account information: name, email address, profile photo (via Google sign‑in).
- Order information: product name, price, order status, and timestamps.
- Technical data: IP address, device, browser, and basic analytics for site performance.
- Support messages: if you contact us, we store your message and reply.
3. How we use information
- To deliver digital products and provide download access.
- To manage orders, licenses, and account security.
- To send purchase confirmations and important updates.
- To improve product quality, documentation, and customer experience.
4. Payments & delivery
Payments are processed through our payment provider. We do not store your full payment card details. Upon successful payment, digital products are delivered immediately via download link.
5. Refund policy (digital products)
Due to the nature of instant digital delivery, all sales are final and non‑refundable once a download link has been provided. If you experience a technical issue (e.g., corrupted file or access problems), please contact us and we will make reasonable efforts to resolve the issue or provide a replacement file.
6. Sharing of information
We only share information with trusted providers necessary to run the site and process orders (e.g., authentication, payments, email delivery). We do not sell or rent personal information.
7. International users
We operate globally. By using our site, you consent to your information being processed in countries where we or our providers operate. We take reasonable steps to protect your data under applicable laws.
8. Data retention
We retain order records and essential account information for compliance, accounting, and customer support. You may request account deletion, subject to legal and transactional requirements.
9. Your rights
- Access and update your personal data.
- Request deletion of your account (subject to legal requirements).
- Opt out of non‑essential communications.
10. Security
We implement reasonable safeguards to protect your information. However, no online system is 100% secure. Please use strong passwords and keep your account credentials safe.
11. Contact
If you have questions about this policy, contact us at the email address listed in the footer or the Contact page.